July 2, 2019

Are you using the right phone etiquette for your business image?

I had a long day at work today, had to stop over at my go-to restaurant in the southeast for my favorite local dish, ‘ofeakwu’. As […]
June 4, 2019

Is the Customer Really Always Right?

Complaints happen every day and in the customer service industry, we cannot avoid complaints. When a customer complains, it is usually for a good reason or […]