Complaints happen every day and in the customer service industry, we cannot avoid complaints. When a customer complains, it is usually for a good reason or genuine concern. Either they are displeased with the service rendered or have made a purchase that did not meet their expectation—a product, service, or maybe a combination of the two.
It is important that we recognize complaints as opportunities; unhappy customers who never speak up or share their complaints will either never come back, use your service or product again and will generally discourage anyone in their circle from patronizing your service too. Therefore, when a customer voices a complaint, listen carefully and try to resolve it in the shortest time frame possible to ensure a loyal and happy customer. Sometimes, the complaint may have no basis and may be a result of personal bias, still it is advised you adopt these eleven methods listed below in handling such complaints;
Eleven ways of handling guest Complaints: